This Act, consisting of 13 Parts, aims at giving small customers and relevant occupiers of land a timely, effective, independent and just way of referring disputes about particular matters involving energy entities and water entities and having the disputes investigated and resolved. The Act establishes an energy and water ombudsman which shall provide a free and independent dispute resolution service for energy and water customers who are unable to resolve a problem with their electricity, gas or water supplier. The Act is divided as follows: Part 2 The energy and water ombudsman, Part 3 Dispute referrals, Parts 4 and 5 Investigations, Part 6 Advisory council, Part 7 Particular provisions about the energy and water ombudsman, Part 8 Administration, Part 9 Transitional provisions for Act No. 61 of 2006, Part 10 Transitional provisions for the Water and Other Legislation Amendment Act 2010, Part 11 Transitional provision for repeal of Community Ambulance Cover Act 2003, Part 12 Transitional provisions for South-East Queensland Water (Distribution and Retail Restructuring) and Other Legislation Amendment Act 2012. The Act establishes an advisory council to provide expert advice to the Energy and Water Ombudsman on the effective and efficient conduct and operation of the Energy and Water Ombudsman Queensland scheme which shall be administered in a manner which is fair and just to energy and water customers and suppliers. The Act provides for: dispute referrals; investigation procedures; resolving of disputes; administration of the Energy and Water Ombudsman; etc.
Australia · 2006-12-07