This Regulation specifies Tourism Services Code of Conduct for Inbound Tour Operators. It aims at guaranteeing that the policy: (a) allows the tourist to participate in a timely and appropriate dispute resolution process that has regard to the tourist’s status as a person who is only temporarily in Australia; and (b) states, in a prominent way, that: (i) the tourist may contact the commissioner if the tourist is concerned about the conduct of the inbound tour operator; and (ii) the dispute resolution process described in the policy does not stop a tourist from exercising the tourist’s rights to other legal remedies.
Australia · 2003-12-01