The aim of the present Act is to prevent energy retailers from committing unfair business practices in the sale of energy contracts to electricity and natural gas consumers. Moreover, the Act offers additional protection to consumers and ensures energy retailers provide essential information to consumers before they sign an energy contract. For example, sales agents of energy retailers must present business cards and identification badges when doing door-to-door sales. The new rules also require retailers to provide a copy of the contract, and make it an unfair practice to provide false or misleading statements about the energy sales contract. The text consists of 35 sections divided into 4 Parts as follows: General (I); Electricity retailing and gas marketing (II); Suite metering (III); Regulations (IV).
Canada · 2010-01-01